Is your site down or fragile?
Taking over Belizean Travel's e-commerce site in an emergency
Belizean Travel is a destination management agency based in San Pedro, Belize. I stepped in as an expert to resolve a critical incident on its infrastructure: emergency hotfix, technical and security audit, then fixes prioritised to its budget. The site earns money and the agency has a partner it can call on.
Emergency intervention
At a glance
- Role
- Expert brought in to intervene
- Client
- Destination management agency, San Pedro, Belize
- Site
- Multilingual e-commerce with online booking
- Stack
- WordPress, WooCommerce, Divi
A site that keeps the agency running, to take over in an emergency
Belizean Travel is a destination management agency based in San Pedro, Belize. Its multilingual site takes bookings online: it is what keeps the agency running.
It suffered a critical incident on its infrastructure. I stepped in as an expert to resolve the problem, restore the site and put it back on a sound footing.
The five interventions
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Recovery after the incident
Taking over the e-commerce site after a critical incident on its infrastructure, with an emergency hotfix.
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Technical and security audit
A complete review of the site. Its content stays confidential: it belongs to the client.
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Carrying out the audit
Solutions implemented in line with the client's budget, prioritising critical and major tickets.
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PHP update
A PHP version upgrade to fix a security flaw.
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Restoring bookings
Intervention after a WooCommerce update that had broken the booking system.
A method: emergency first, priorities next, budget respected
The order matters. First restore the site, with a hotfix. Then understand, with an audit. Finally fix in order of severity, at the pace the agency's budget allows, handling critical and major tickets before the rest.
What the agency gets out of it
A profitable site
it earns money for the agency
A calmer agency
priorities are clear and followed
A partner
they trust, available when needed
Skills involved
- WordPress
- WooCommerce
- Divi
- Emergency hotfix
- Security audit
- PHP update
- Budget-based prioritisation
Common questions about this intervention
What happened first?
An emergency hotfix, to restore the e-commerce site after a critical incident on its infrastructure.
How were the fixes chosen?
From the audit, prioritising critical and major tickets, in line with the client's budget.
Do you work on WordPress and WooCommerce sites?
Yes, as well as on Laravel and PHP. See the website troubleshooting page, or the audit service for a wider takeover.
Keep reading
Another e-commerce site